Return-Guarantee

Unfortunately we can not guarantee for the success of your direct marketing, but we can support you with an exceptional success rate in the first step of your customer approach: we guarantee the accurate delivery of your information to your target group.

Even with the highest maintenance effort a certain number of wrong addresses and returns can not be avoided. However, we are extremely convinced of the quality of our material: if the percentage of your returns (addresses that cannot be delivered due to wrong postal address) exceeds 1% of the addresses purchased, we reimburse you with 1,00 Euro per additional address that can’t be delivered.

What do you need to do to receive the reimbursement?

Your direct marketing activity has to be implemented 5 working days after purchase of the
addresses(date of postal stamp)
Each letter that couldn’t be delivered has to be returned to us including envelope and postal
note (“recipient unknown”); delivery costs to return the envelopes to us will be reimbursed.
The envelopes need to be returned to us within 6 weeks after the mailing.